CONNECTION
ANS to: 1. Is the game playable in using a dial-up?
Top back to Connection
Yes the game is playable using a dial-up.
ANS to: 2. I have installed the G.E Client and clicked
on the G.E icon but why can't I start playing?
Top back to Connection
There are a few reasons why your G.E Client cannot start.
The few reasons are stated below:
- You do not have the minimum required version of DirectX. (DirectX 9.0c)
- The client failed to update automatically and you have to download the update manually
at the G.E website.
- Your Computer Specifications does not meet the minimum requirements of the game.
- You are using a different platform from the one shown in the PC specifications list.
- You do not have Internet Connection.
ANS to: 3. I am in an office network or on a college campus
network. Why can't I access the G.E server?
Top back to Connection
You may have to contact your network administrator for access rights for installation
of the G.E client.
ANS to: 4. Is it possible to play Granado Espada Off-line?
Top back to Connection
No.
ANS to: 5. I am lagging/latency/packet loss during my
GE game play. What is happening?
Top back to Connection
There's a few factors that contribute to the lag you are experiencing in game play:
- Your PC Specifications are not of recommended requirements
- Your Internet Connection Speed is too low
- The connection route is congested.
- Check if you have any programs running in the background. Background programs such
as MSN and Norton Anti-Virus will affect latency rates.
Solution to 1:
Check your PC specifications against the ones provided on the G.E website. If PC
specifications are not of the recommended specifications or better, you may experience
lag in your game play. The only solution to this is to upgrade your computer specifications.
Solution to 2 and 3:
Check your Internet speed. If you are using cable, try to reset your cable modem.
To do this, off your cable modem, unplug it, wait for one minute and then plug it
back in and power it up. If you use a dial-up connection to the Internet, try different
local access numbers for your ISP. If that does not help with the bad latency, try
doing a trace to the game server. This will help us when looking into the problem.
To do a trace to the game server:
- Run GE (will be useful to trace when you experience lag)
- Download the GETracetoserver.bat
from here.
- Double-Click on file to run it
- A command prompt window will appear. DO NOT close the window, the window will be
closed automatically upon completion.
- Continue to play GE for approximately 9 more minutes (the process takes approximately
8 minutes to complete).
- Find “traceroutereport.txt” in the same folder as “GETracetoserver.bat”
- Attach “traceroutereport.txt” to the ticket you are sending us.:
(Ticketing system available
here)
ANS to: 6. What is packet loss?
Top back to Connection
Packet loss occurs when one or more packets of data traveling across the network
fails to reach their destination. Packet loss can be caused by many conditions.
Some of them include:
- Network Degradation over a medium
- Over-saturated Network Links
- Faulty network hardware
- Lost (or 'dropped') packets can result in highly noticeable performance issues or
jitter with streaming technologies, Voice over IP, on-line gaming and videoconferencing,
and will affect all other network applications to a certain degree
DIRECT X
ANS to: 1. Does the PC require Graphics 3D Accelerator?
Top back to Direct X
Yes GE requires a 3D Graphics accelerator as shown in our specs. GE has very intense,
detailed graphics rendered in a 3D environment. Thus a 3D graphics accelerator is
required.
ANS to: 2. What is Direct X?
Top back to Direct X
Direct X is a collection of Application Programming Interface (APIs) for handling
tasks related to multimedia, especially game programming, on Microsoft platforms.
It is widely used in the development of computer games for Windows, the Xbox and
Xbox360. Direct X is a Windows technology that enables higher performance in graphics
and sound when you're playing games or watching video on your PC.
ANS to: 3. How do I check the version of DirectX I'm using?
Top back to Direct X
Click on the 'Start' Tab and choose 'Run'. A small Run window will appear. Type
'dxdiag' and click on 'ok'. A DirectX diagnostic Tool screen will then show up and
you can see the version of the directX that you are using at the bottom of that
window.
ANS to: 4. d3d9.dll was not found. What do I do?
Top back to Direct X
This file does not belong to Granado Espada. Please make sure you have the latest
version of DirectX installed or at least DirectX 9.0c.
INSTALLATION/PATCHING
ANS to: 1. What kind of Platforms can be used to play
G.E?
Top back to Installation/Patching
Normal PC operating on Windows 2000, XP
ANS to: 2. I am unable to log on to the server after patch
why?
Top back to Installation/Patching
The server is either undergoing maintenance or your patch is not complete.
ANS to: 3. Why is there a message, “Insufficient
Virtual Memory” when I start the G.E client or when I'm in game?
Top back to Installation/Patching
Virtual memory refers to the use of a portion of the hard disk that acts as additional
RAM. It is most often used when the memory demands of processes running on the system
exceed the amount of available physical RAM in the machine.
Virtual memory accesses the hard disk, and thus is very slow compared to RAM access
speeds. Also, when using virtual memory during a game, the game may become extremely
slow and become the primary cause of disconnection or lag. If Windows is managing
the virtual memory size, it will automatically adjust the size of the paging file
based on demand. This process alone may cause additional system lag. If the "Insufficient
Virtual Memory" message appears, this may be solved by increasing the virtual
memory or upgrading the PC by adding more RAM. Below are instructions on how to
increase your virtual memory:
For Window's XP Users
- Go to START, settings
- Control Panel
- System
- Advanced TAB
- Performance SETTINGS
- Advanced TAB
- Virtual memory CHANGE
- Custom size.
- First set the size to 0 (zero) and click OK.
- Then, defragment your hard drive by opening My Computer
- Right-click C: and choose Properties.
- Go to the tools tab and click Defragment Now.
- Click the button that says Defragment and follow the prompts.
Be advised that this step may take a long time depending on how long it has been
since the last time you defragmented the drive. You should not perform any other
operations on the computer while the defragmenter is running. After the defrag is
complete, return to the Virtual Memory settings above and set the 'Initial size'
to 1024 and the 'Maximum size' to 3072 (make sure you have approximately 3 gigs
of space available on the hard drive), click Set and OK.
ANS to: 4. I opened my G.E client but it's not able to
auto patch. What do I do?
Top back to Installation/Patching
Go to the G.E website and find the manual patch for download. Sometimes, the server
may be too crowded with traffic that the client is unable to automatically download
the patch.
ANS to: 5. When I'm installing G.E, the installation was
aborted due to some error. What should I do?
Top back to Installation/Patching
Check for physical defects on the installation DVD itself. If there are any defects
do contact the vendor where you bought your G.E package.
HARDWARE
ANS to: 1. I'm using AMD Dual Core Processor. How come
the game is slowed down for me?
Top back to Hardware
There has been a seen video issue with AMD Dual Core Processors which results in
slow frame rate in the middle of game play. For more information with regards to
the AMD Dual Core Processor, please go to this link :
http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871,00.html
ANS to: 2. Is there an easy way to find my PC specifications/configurations?
Top back to Hardware
Click on 'Start', go to ‘run’, type 'dxdiag' in the box provided. Your
PC system information will be shown under the systems and display tab.
ANS to: 3. How much RAM is required to run G.E smoothly?
Top back to Hardware
Recommended is 1Gig of RAM so as to run the game smoothly.
ANS to: 4. Why does G.E need so much memory to make it
run so smoothly?
Top back to Hardware
Granado Espada is a game that requires a lot of intensive intricate graphics and
does a lot of graphics rendering. Thus memory is required for the smooth running
of all these intensive graphics.
AUDIO
ANS to: 1. Can Ventrilo or other Voice over IP communication
system be used?
Top back to Audio
Yes, you can use Ventrillo or other Voice over IP communications system.
ANS to: 2. I started G.E but there is no sound. What happened?
Top back to Audio
Firstly, click your volume control icon on your computer to check if the sound for
your computer is turned on. After which test your computer for sound. If the sound
comes out ok, then go into Granado Espada. When you are in the main character screen,
go to menu, then options and check your background music and sound volume if you
have accidentally turned them off.
ANS to: 3. The music or sound is too loud where can I
turn it down?
Top back to Audio
You can adjust the volume in-game by pressing ALT + O for options or use your computer's
volume control to adjust the volume.
VIDEO
ANS to: 1. What kind of Graphic Card do I need to ensure
the game runs smoothly?
Top back to Video
Geforce FX 4Ti or Raedon 9600 is recommended.
ANS to: 2. Can Granado Espada be played in window mode?
Top back to Video
Yes you can. After starting the G.E client, there is an option at the start screen
which allows you to select Window mode.
FIREWALL/HACKING
ANS to: 1. I have never downloaded any hack programs or
have never given out my account information but my account got hacked. Why?
Top back to Firewall/Hacking
Hackers are able to get information from you in a variety of ways. One of the ways
is through a web browser. So make sure you should always have your security settings
set high enough that you are prompted before a site tries to run an executable program
on your system.
Almost all of today's browsers have security built in which allow you to control
this access. Backdoor programs embedded in web pages can install hidden programs
onto your computer such as Back Orifice and others. Always make sure you fully trust
the web site before you accept any programs they try to send you.
ANS to: 2. What are some of the quick things I can do
to prevent compromising my account information.
Top back to Firewall/Hacking
Here are some quick prevention methods :
- Never accept files from someone you do not know or do not fully trust.
- Never download programs from sources that do not have an address or some way of
reaching a responsible party.
- Always have active virus scanning on your system with the most recent scanning files.
- Never give out your password to anyone.
- Change your password at least once every three months.
- If you have a cable connection or DSL connection, you should consider getting firewall
software for your computer.
- Be careful when giving out your ICQ number, AIM, Yahoo or MSN names.
ANS to: 3. What is the required setting to play G.E if
I'm using Firewalls, Routers, or Internet Connection Sharing?
Top back to Firewall/Hacking
If you are using any type of firewall, router, or you are sharing your internet
connection between multiple computers, you may need to set your system up to allow
access to the game servers. The firewall or router will need to allow unrestricted
communication on TCP Port number 13579 and 7000 through 7040.
GENERAL TECHNICAL SUPPORT
ANS to: 1. How do I take a screen shot in-game?
Top back to General Technical Support
A screen shot in-game can be taken by pressing the Print Screen button on your keyboard.
A message will then appear in your systems tab under your chat window letting you
know what is the name of the screenshot file. The screen shot can be located in
the Granado Espada eleasescreenshot folder.
ANS to: 2. Where can I find the latest update for Windows?
Top back to General Technical Support
You can find the latest update for Windows at http://update.microsoft.com.
ANS to: 3. What are the minimum Computer Specifications
required for the playing of G.E?
Top back to General Technical Support
- CPU : Pentium III 1 Ghz
- OS : Windows XP, Windows 2000
- RAM : 512MB
- Graphics : Geforce2 MX400 64MB
- DirectX : DirectX 9.0c
ANS to: 4. If I still cannot solve my technical problems
after looking through this FAQ, where can I get help?
Top back to General Technical Support
Please send in an enquiry here.