BUGS/HACKS
ANS to: 1. What is a bug?
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An error in a game or computer program. The word originated with mainframes; Insects
would crawl inside the machines seeking warmth and destroy delicate wiring. "Bug"
now means any error or undesired effect in a game or program.
ANS to: 2. How do I report a bug?
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Please report all bugs issue here
ANS to: 3. How can I tell if the person is a hacker or
cheating?
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Hackers are individuals who take steps such as entering special codes, installing
third-party software, or other acts to give themselves an advantage. Cheating may
be acts such as auto aiming, speed hacking, teleport hacking, seeing through walls,
becoming invincible, etc...
ANS to: 4. What are you doing to prevent cheating?
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The development team is currently doing everything it can to eliminate the possibility
of cheating. Because the game requires gamers to have a personal account to play,
we are able to identify and track cheaters much more closely. When we have identified
cheaters, we have taken aggressive action to suspend or ban their accounts. Granado
Espada has many features specifically designed to detect, identify, and prevent
cheating and hacking in the game. We also have a dedicated team that actively monitors
and scans the game for the use of cheats and exploits regularly. Creating an environment
of fair play that is free of cheating is very important to us and we are constantly
investigating ways to make the experience of our customers better and more secure.
As we continue to find new methods of combating cheating, we will certainly pursue
and implement them.
ANS to: 5. If I see someone using hacks, cheats or exploiting
bugs, where do I report it?
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We need the name of the character, and also a screen shot if possible. Kindly provide
the kind of hack he/she is using, and a brief description on when and where you
saw the incident.
ANS to: 6. How are you going to deal with players who
use these hacks or exploit bugs?
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You can name your characters using only numbers and alphabets, no caps limitations.
However, players with explicit character/family names will be subject to punishment
based on Codes of Conduct. Please refer to the Code of Conduct FAQ for more information
on naming policies.
GENERAL GAME SUPPORT
ANS to: 1. Can players provide feedback about the game?
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Yes. Players can provide feedback of your experience about the game here
ANS to: 2. If I have any suggestions pertaining to the game, where can I send them?
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You can provide your suggestions pertaining to the game here
ANS to: 3. Will there be new features being added to Granado
Espada?
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We do intend to keep Granado Espada in an active improving state. We are constantly
thinking of introducing new maps, items, monsters, quests and also the different
experience regarding the game play. Players are able to look out for new contents
of the game by visiting Granado Espada website.
ANS to: 4. What is a GM (Game Master) and what are they
for?
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Game Masters in Granado Espada are members of our Customer Support Department who
are responsible in assisting players with their inquiries regarding to the game
and other support or technical issues.
ANS to: 5. Can I be a GM (Game Master)?
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Please kindly look out if there is any applications open for this post in IAHGames website.
ANS to: 6. Is there a language filter in Granado Espada?
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Yes, there is a language filter in Granado Espada.